Terms & Conditions

Acceptance of Terms

By accessing, browsing, or using the services of Top Vapes UAE (including but not limited to our website, WhatsApp ordering service, and in-store purchases), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

Definitions

• "We," "Us," "Our": Refers to Top Vapes UAE, its owners, employees, and affiliates
• "You," "Customer," "User": Refers to any person using our services or purchasing our products
• "Services": Includes all services provided by Top Vapes UAE including sales, delivery, and customer support
• "Products": All vape products, devices, e-liquids, accessories, and related items we sell
• "Order": A request for products placed through any of our channels (WhatsApp, website, in-store)

Eligibility & Age Requirement

Age Verification

• You must be 18 years or older to purchase any products from Top Vapes UAE
• We reserve the right to request valid government-issued ID for age verification
• We may refuse service to anyone who cannot provide satisfactory age verification
• Purchasing products for minors is strictly prohibited and may result in legal action

Legal Compliance

• You agree to comply with all UAE federal and local laws regarding vaping products
• You are responsible for understanding and following vaping regulations in your area
• We reserve the right to refuse service based on legal compliance concerns

Ordering & Payment Terms

Order Process

• Orders can be placed via WhatsApp, website, or in-store
• All orders are subject to product availability
• We reserve the right to limit quantities or refuse orders at our discretion
• Order confirmation does not guarantee product availability
• Prices are subject to change without notice

Payment Methods

• Cash on Delivery: Available for most areas in Dubai
• Bank Transfer: Available for advance payments
• Card Payments: Available for in-store purchases and some advance orders
• All prices are in UAE Dirhams (AED)

Pricing & Taxes

• All prices include VAT where applicable
• Delivery fees are additional unless otherwise stated
• We reserve the right to correct pricing errors even after order confirmation

Delivery & Shipping

• Delivery times are estimates and not guaranteed
• We are not responsible for delays caused by circumstances beyond our control
• Delivery requires someone 21+ to be present to accept and sign for the order
• Additional delivery charges may apply for remote areas or special requests
• We reserve the right to change delivery areas and fees at any time

Product Information & Usage

Product Descriptions

• We strive for accurate product descriptions but cannot guarantee complete accuracy
• Product images are for illustrative purposes and may not exactly match the product
• Technical specifications are based on manufacturer information

Proper Usage

• You agree to use all products according to manufacturer instructions
• We are not responsible for improper use or misuse of products
• Vaping products are intended for adult smokers or vapers
• Keep all products away from children and pets

Warranty & Returns

Manufacturer Warranty

• Products come with manufacturer warranty as specified by the brand
• Warranty claims must be made according to manufacturer guidelines
• We facilitate warranty claims but are not responsible for manufacturer decisions

Returns & Exchanges

• Defective products must be reported within 24 hours of delivery
• Returns require original packaging and proof of purchase
• Used products or products damaged by misuse are not eligible for return
• See our separate Returns & Refunds Policy for complete details

Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages
• Our liability is limited to the purchase price of the product in question
• We are not responsible for health issues related to product use
• You assume all risks associated with vaping product use
• We are not liable for delivery delays or issues beyond our control

Intellectual Property

• All content on our website and marketing materials is our intellectual property
• You may not use our logos, designs, or content without written permission
• Product brands and logos are property of their respective owners

Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for information on how we collect, use, and protect your personal information.

Changes to Terms

• We reserve the right to modify these terms at any time
• Changes will be effective immediately upon posting
• Your continued use of our services constitutes acceptance of modified terms
• We recommend reviewing these terms periodically

Governing Law

• These terms are governed by and construed in accordance with UAE laws
• Any disputes shall be subject to the exclusive jurisdiction of Dubai courts
• If any provision is found invalid, the remaining provisions remain in effect

Contact Information

For questions about these Terms & Conditions, please contact us:

• WhatsApp: +971 50 787 1327
• Email: legal@topvapesuae.com
• Address: Floor G, MBK Tower, Business Bay, Dubai, UAE
• Business Hours: Sunday - Friday, 10:00 AM - 10:00 PM

Acceptance

By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

Last Updated: December 2024

Effective Date: January 1, 2024